Help Center
Help & Contact
How do you become a
KUNOMAILER?
What can I find on
Youtube about KUNOMAIL?
How and when do I send
a bug report?
What can I do if my
purchases are not (fully) displayed?
How can I reset/delete
my licence?
Our recommendations
for older and slow computers
KUNOMAIL Licence -
reactivate/reset activation/delete
How can I reset/delete
my licence?
You can pay via Paypal.
This is also possible without a Paypal
account.
Ø Without Paypal membership: Please scroll down in the Paypal
window. Here you can start the payment process without a Paypal account. You
can also specify here whether payment is to be made by SEPA direct debit or
credit card.
1. Download & test KUNOMAIL free of charge (limited version)
2. Initial setup
·
Integrate
e-mail account via "Administration" - "E-mail account" -
"Assistant
·
Make
basic settings via "Administration" - "Settings
3. After testing à
Purchase
full version licence
4. Activate licence
·
in
KUNOMAIL via "Help" - "Activate KUNOMAIL"
5. Online shop & online account
·
Assign a password and shop to your heart's content in
the shop and secure free products
(An account was automatically created for you
with the e-mail address used for the purchase, for which you still have to
enter a password).
·
Link
shop & account so that all purchased products are automatically loaded into
KUNOMAIL
Ø To do this, enter the password in
KUNOMAIL under "Administration" - "Settings" - "Online
account"
6. Adapt/individualise KUNOMAIL
·
Make
the desired settings in the menu item "Administration“
Ø Select wizard and user interface
Ø Create contacts and signatures
Ø Customise folders and columns
Ø Create local folders/favourites
7. Media centre
·
"Options"
- "Media Centre"
Ø
the
according shop products are automatically deposited here
Ø
own
files and pictures can be added
8. Help & guidance:
·
Help
Center & YouTube channel
Before you buy KUNOMAIL, you can test the
programme (according to the service description on our website) free of
charge in a limited version.
Ø To do this, simply download KUNOMAIL via our website and the button "Start KUNOMAIL Download" or https://www.kunomail.com/downloads/trustedinstaller.exe.
You can find an overview of the functions under: https://www.kunomail.com/html/windowsclient/licence.html
Ø
If you want to use
KUNOMAIL to its full extent, you can purchase a full version licence.
To do this, simply go to our
homepage and click on the " Purchase " button.
For the first steps (also during
the test period) and the introduction to KUNOMAIL, we recommend our
YouTube videos, which guide you through the programme.
First Steps:
Integrate e-mail account:
(German version, please use english
subtitles)
A complete function overview:
(German version, please use english
subtitles)
How the importer works and the media
centre:
(German version, please use english
subtitles)
Import local emails:
(German version, please use english
subtitles)
You can reach our channel with a
general overview of all videos under:
https://www.youtube.com/channel/UCSLT5ghZoKRUtz9_b8o6Bjw
There is no
licence key with KUNOMAIL.
The
purchased licence is linked to the e-mail address used for the purchase.
To
activate KUNOMAIL, you simply have to enter the corresponding e-mail
address in KUNOMAIL under "Help" - "Activate KUNOMAIL".
After you have successfully installed KUNOMAIL,
synchronise all the e-mail accounts of your provider with KUNOMAIL. (only one
account possible in the test version)
Ø To do this, open KUNOMAIL and go to
"Administration" - "E-mail accounts".
The best thing to do now is to use our e-mail
account assistant by clicking on "Assistant". It will guide you
step by step through the necessary entries and tell you exactly what you need
to enter.
Ø You can also find all the information
you need in our YouTube video on initial set-up.
(German version, please use english subtitles)
Of course, you can also make the entries
without the wizard.
If your provider is not yet registered, you
must make the settings manually without the assistant.
Ø Wenn alle Eingaben gemacht wurden,
klicke bitte anschließend auf "Testen".
You will then receive a message that the
connection was successfully established. Then click on save and close the
e-mail account management.
Please note the individual settings of your
e-mail account directly with your provider. Enclosed is a link to some
exceptions:
https://www.mailhilfe.de/KUNOMAIL-e-mail-einstellungen-von-freemailern
Ø Now your e-mail account will
start to synchronise with KUNOMAIL.
The speed of synchronisation depends on the
size of the mailbox, so this may take a little longer.
Ø Once the connection between your e-mail
account and KUNOMAIL is established, you can edit your e-mails in KUNOMAIL from
now on!
We recommend that you first make some basic
settings via "Administration" - "Settings". You can find
more information on this under "KUNOMAIL - Basic settings" in the
Help Centre.
No KUNOMAIL support is available for KUNOMAILER
with a test version.
Please contact the Mailhilfe.de user
forum https://www.mailhilfe.de/kunomail if you have any questions.
KUNOMAILers with a full version licence can use the KUNOMAIL Premium Support
via "Help" - "Premium Support" and ask questions that cannot be answered in the Help
Centre or by means of our YouTube videos.
Ø For the first steps and the introduction to KUNOMAIL, we
recommend our YouTube videos, which guide you through the programme.
First Steps:
Integrate e-mail account:
(German version, please use english subtitles)
A complete function overview:
(German version, please use english subtitles)
How the importer works and the media centre:
(German version, please use english subtitles)
Import local emails:
(German version, please use english subtitles)
You can reach our channel with a
general overview of all videos under:
https://www.youtube.com/channel/UCSLT5ghZoKRUtz9_b8o6Bjw
Ø If something does not work as desired,
please send us a bug report.
Ø To do this, simply go to
"Help" in KUNOMAIL and then to "Send error report".
Ø Here you can select the relevant
category and send us a short description of the error. This is the quickest and
most accurate way for us to help you so that you can use your KUNOMAIL again
without any restrictions.
Ø Please be sure to include your e-mail
address in the free text field.
Ø Please check first whether you have
already linked your online account with KUNOMAIL.
Your
login data must be stored under "Administration" -
"Settings" - "Online account". Then your purchased shop
products will be automatically loaded into KUNOMAIL.
Ø Note on the online account:
The purchases are assigned to your online
account via the e-mail address used. If you do not yet have an online account,
the account was automatically created for you with the e-mail address used for
the purchase.
If you
do not yet have a password, you can create one here.
Ø If the purchases are not (completely)
available despite the linking of online account and KUNOMAIL, please do the
following:
Please
go to your KUNOMAIL under "Administration" to the menu item
"Settings" and then to the tab "Online account". Click on
"Delete local orders" and then on "Save settings". Now
please retrieve your e-mails manually by clicking on the button of the same
name and wait a while. When you restart KUNOMAIL, all your purchases should be
available.
If it should ever be necessary to reset your KUNOMAIL licence, e.g. because you have a new PC, you can easily do this yourself.
Ø Please log in to your account via our online shop.
Ø Then go to the licence area via "Your account".
Here you will find your purchased licences or the activations.
Ø Please select the corresponding licence activation that you would like to reset and then confirm with "Delete activation".
Ø To activate the licence again, please go to the menu "Help" - "Activate KUNOMAIL" in your KUNOMAIL.
You can also find a short video tutorial on YouTube at https://youtu.be/KF2UkCMRFa8.
(German
version, please use english subtitles)
For slow or older computers, we
recommend making the following settings in KUNOMAIL to optimise the speed:
"Administration" -
"Settings" - "Basic settings".
Ø Please check the box "Shorten
animations on slow computers".
"Administration" -
"Settings" - "E-mail
Ø Please select a shorter period for
"Hide e-mails older than".
(The e-mails are only hidden and are not deleted from the provider or
the local e-mail account at any time!)
Ø Please log in to your account via our online shop.
Ø Then go to the licence area via "Your account".
Here you will find your purchased licences or the activations.
Ø Please select the corresponding licence activation that you would like to reset and then confirm with "Delete activation".
Ø To activate the licence again, please go to the menu "Help" - "Activate KUNOMAIL" in your KUNOMAIL.
You can also find a short video tutorial on YouTube at https://youtu.be/KF2UkCMRFa8.
(German version, please use english
subtitles)